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WFHI review

Support sequence thoda ajeeb lagta hai

3 out of 53 of 5Verified customerSupport and communication

Support sequence thoda ajeeb lagta hai

Maine jo support liya usme mujhe laga steps ka order thoda ajeeb tha. Pehle training me sab clear karna chahiye tha, par kabhi kabhi lagta tha ki pehle hi technical issues thoda prematurely aaye. Baad me jab dialer aur database samjhaya gaya, toh wo thoda jumla-jamula laga, matlab thoda out of sync. Main toh expect kar rahi thi ki ek coherent flow hoga, jahan sari bariya cheeze logically arrange hongi. Support calls par kabhi kabhi redundancy thi jaise pehle hi bataya hua topic phir se discuss kiya ja raha tha, jo thakan deta thaa. Fir bhi, wo log polite the aur madad karne ki koshish karte the, bas wo sequence better ho sakta tha. Mujhe laga ki agar pehle training aur sign-up ke baad ek bar review kar ke agla step diya jaye, toh confusion kam ho sakti. Billing aur payment clear the, usme koi gunaah nahi tha. Bas yehi ek cheez thi jo overall thoda irritate karti rahi during the process. Lekin haan, support alag alag time pe mila, jo main kaafi baar samajhti thi ke consistent approach chahiye hogi.

Saumya SainiChhattisgarh, IndiaExperience: Published:
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