Support sequence thoda ajeeb laga, sabke liye nahi
Mujhe lagta hai ki support aur communication ka jo sequence hai, woh thoda ajeeb set kiya gaya hai. Pehle basic training di jati hai phir telephonic support milta hai, par in dono ke darmiyan coordination utna accha nahi dikha. Jo steps diye jaate hain, kabhi kabhi woh aise order mein hote hain jo samajhna mushkil bana dete hain, especially un logon ke liye jo naya seekh rahe hain ya pehli baar remote workflow system use kar rahe hain. Ye system unke liye shayad suit karega jo khud se zyada self-starters hain aur thoda patience rakhte hain, kyunki jab tak aap khud nahi samjhoge, support thoda limited feel hota hai. Waiting time jo hota hai calls par, woh bhi kabhi kabhi frustrating ho jata hai. Main ye nahi kahunga ki support bilkul bekaar hai, par definitely ho sakta tha ki ye zyada logically organized aur user-friendly ho. Agar koi beginner hai toh shayad unko zyada help ki zarurat padegi, jo hamesha available na ho.