Support sequence had both clarity and confusion
When I started using their support services, the process seemed logical in terms of steps and progression. The initial communication and scheduling of onboarding sessions were handled well, providing a clear timeline and set expectations. However, once I began delving into the database features and the calling tools, I noticed the instructions weren't always delivered in the best order. Sometimes I had to revisit previous steps or clarify earlier points because some advanced features were introduced before mastering the basics. While the support team was courteous and eager to help, the inconsistency in the order of information made following their guidance somewhat cumbersome and confusing. On the plus side, the invoicing and sign-up processes were quite straightforward, which balanced out some of the earlier hitches. Overall, though the support had good intentions and polite communication, I would say the sequence logic could use improvement to avoid unnecessary back-and-forth and increase efficiency for new users.