Support sequence did not feel logical
Honestly, the support and communication experience was quite frustrating. When I first reached out, the instructions seemed out of order, which confused me a lot during the onboarding phase. I appreciate their telephonic support was polite and tried to help, but the steps they gave me were not in a sensible sequence, making the process longer and more complex than necessary. It felt like I was jumping back and forth between tasks without a clear pathway, and I often had to call multiple times to clarify issues which should have been addressed earlier. On the plus side, once I finally got a clear explanation, the database features worked fine and the automatic updates were helpful. Still, the overall experience was a bit disappointing because getting started should have been easier and more structured.