Support seesawed between helpful and slow responses
Over the days, I found that the support was quite a mix — sometimes they were really helpful, clearly listening to my issues, especially with the dialer and database syncing. But at other times, there were delays in response or I had to repeat my problem, which was frustrating. Communication wasn’t consistently smooth, though the automatic updates usually improved the software without me needing to intervene too much. The training material was fine, but didn’t fully prepare me for some day-to-day issues. I appreciated the invoicing process being pretty straightforward, and sign-up was not complicated. Overall, the balance between good help and slow or unclear communication made it hard to rely on support fully. I'd say the support has good intentions but isn’t always consistent in execution, which felt a bit tiring during longer troubleshooting periods. It was a mixed experience with both ups and downs in support.