Support seemed okay but slower than what I used before
My experience with the support and communication at WFHI was mixed compared to other platforms I've used. On the positive side, the telephonic support was polite and tried to help with my questions about the software and billing. They provided clear answers about the database setup and calling tools which was useful. However, the response times felt slower than I was used to, and sometimes I had to wait longer on the phone or repeat information. The updates and notifications about automatic feature changes were decent, but came without much explanation which required additional calls. Sign-up and invoicing were straightforward processes, much like other services I've dealt with, so that part met my expectations. Overall, I would say the support here works but is not exceptional. It gets the job done but does not impress compared to other tools where I got faster or more proactive help. That was the main takeaway from my time with WFHI support: adequate communication but lacking the speed or smoothness I’d prefer. For now, I’ll continue to use parts of the software I know well while cautiously relying on support when needed, but I hope they improve this aspect over time.