Support search worked well but finding detailed FAQs was tricky
I found that the WFHI support helpline was easy enough to reach and the telephonic assistance was quite responsive. Getting in touch and speaking to someone was straightforward, which is a big plus. However, when I wanted to look for specific answers on my own before calling, I found the online resources and FAQs a bit limited. It wasn't always clear where to find detailed explanations or troubleshooting tips, so I ended up spending a lot of time clicking around without much success. This made me rely on telephonic support more than I would have preferred. When I did get through, the reps were helpful, though sometimes I felt they gave generic solutions rather than tailored advice. Still, overall, the availability of support was a positive point even if the self-service information could be improved to reduce the need for calls. I think they'll benefit from making detailed guides easier to locate in the portal, which would enhance the whole support experience.