Support se wo confidence nahi aaya jo chahiye tha
Maine support ko kaafi baar call kiya, par mujhe lagta hai ki mujhe jo confidence milna chahiye tha, wo nahi mila. Kabhi kabhi support line pe bahut wait karni padti thi aur baat chit adhuri si lagti thi. Jab maine apni queries explain ki toh lagta tha ki poori baat samajhne me time lag raha hai, aur solution jaldi nahi mil raha tha. Wo ek particular call main yaad kar sakti hoon jab mujhe pura lag gaya ki shayad mujhe yahan se zyada madad nahi milegi. Thoda aur proactive approach aur samajhdari chahiye thi support mein taki customers ko zyada assured feel ho. Jo main ek baat toh dena chahungi wo ye hai ki training aur onboarding process achhi tha, par support experience ne mujhe confident feel karwana mushkil kar diya. Overall ye baat important hai jab aap software ke saath kaam karte ho, toh mujhe lagega ki yeh cheez improve honi chahiye.