Support se ummeed thi behtar, par sequence bilkul samajh mein nahi aaya
Maine socha tha ki jab main support se contact karunga toh wo mere issues ko logical order mein samjhayenge aur practical solutions denge. Par aisa nahi hua. Har baar phone par baat karte waqt mujhe lagta tha ki mujhe pehle ki baatein dobara samjhani pad rahi hain, jo time waste karta hai. Support calls ki jo sequence honi chahiye thi wo bilkul nahi thi, matlab pehle problem identify karna aur uske baad step-by-step solution dena common sense lagta hai, par yahan bhi confusion zyada thi. Dialer ya database se related jo queries the, unke jawab delay se milte the, kabhi kabhi irrelevant lagte the. Kahi baar mujhe laga ki staff ko proper training nahi di gayi ya wo software ka structure khud nahi samajh paaye. Mujhe lagta tha ki ek sensible order hoga jisse problem jaldi hal ho jaayegi, lekin badle mein maine thak ke baar baar explain karna pada. Galat information ya inconsistent help ki wajah se mera kaam bhi ruk gaya. Overall, main bahut disappointed hu support cycle ke karan, kyunki expectations aur actual experience bohot alag rahe.