Support se start lene mein late laga
Maine jab sign-up kiya toh mujhe laga support team se turant connection milega, par yeh itna acha experience nahi tha. Sabse badi dikkat yeh thi ki mere sawalo ka jawaab dene mein support team kaafi time leti thi. Kabhi call pe baat karte waqt line drop hoti thi, toh fir dobara se baat shuru karna padta tha. Training materials theek-thaak the, par unke upar agar koi confusion ho jata toh clearly samjhana thoda mushkil tha unke liye. Software use karne ki shuruaat mein thoda headache hua, kyunki reply delay hone ki wajah se work flow thoda disturb hua. Matlab support se kuch madad mili, wo main maanta hoon, lekin overall start hone mein best experience nahi raha. Jo log fast response ki umeed karte hain, unke liye yeh thoda disappointing ho sakta hai. Invoicing aur sign-up ke steps toh fine the, easily samajh aaye, par actual usage mein communication thoda slow tha. Ye baatein main isliye share kar raha hoon, taaki dusre log jaan sake ki shayad support kaam thoda aur improve kar sakta hai.