2 out of 52 of 5Unverified experienceSupport and communication
Support se start karna frustrating raha
Main WFHI software se kaam shuru karna chah rahi thi lekin support ka response time itna slow mila ki frustration badh gayi. Pehla call kiya to basic info dene me bohot time laga aur ticket open hone ke baad bhi follow-up me delay tha. Kayi baar mujhe khud start karne ki koshish karni padi jab tak final setup clear na ho paya. Training ke liye schedule mila, par uske baad bhi kuch core functions samajhne me der hui. Dialer tool fully functional hone tak 3 din lag gaye, aur tab tak database sync karna bhi thoda error-prone raha. Invoice aur payment process ko lekar bhi pehle thodi confusion hui, par vo thik ho gayi. Overall verdict hai ki support process zyada efficient nahi tha is liye starting experience disappointing raha.