Support se milti-julti baatein, dobara try karne ka mann nahi
Mujhe pehle bhi idea tha ki support thoda hit or miss ho sakta hai, par main expect karti thi ki response thoda jaldi mile. Jab maine call kiya toh log initially decent lage, par jab baat technical support ki aayi toh lagta tha woh mere question ko samajhne mein problem kar rahe the. Kabhi kabhi response aise lagta tha jaise computer system se baat kar rahi hoon. Ek baar toh call delay hua, toh mujhe email karna pada issue explain karne ke liye. Good baat ye thi ki khud training material accessible hai, toh shayad mujhe support tak pohonch kam karna chahiye tha. Overall mujhe nahi lagta ki main phir se inhi logon se support lene ki koshish karungi jaldi, kyunki jab time critical hota toh mujhe fast aur clear help nahi mili. Lekin haan, jo ek do baar baat hui support team se, unhone patience dikhaya aur end tak try kiya to resolve karne ke liye.