Support se milna mushkil tha, issues ka pata nahi chala
Mujhe WFHI ke support aur communication mein acchi tarah se access milna mushkil laga jab main apne database aur dialer tools ke bare mein sawal kar raha tha. Sabse pehle, jo documentation thi wo bahut generic thi aur asli problems ko solve nahi karti thi. Jab maine telephonic support team ko call kiya, tab bhi mujhe apni queries ke jawab dhundhne mein kaafi waqt lag gaya. Unke representatives ne mujhe repeatedly alag alag departments mein transfer kiya, jis se time aur frustration badha. Jo mujhe chahiye tha, wo clearly samjhaya nahi gaya ki kaise main apne workflow ke hisab se software ki configurations kar sakta hoon ya automatic updates ko manage kar sakta hoon. Payment aur invoicing process thoda better tha, lekin support ki kami meri overall experience ko negative bana deti hai. Main kehna chahunga ki agar unka system aur communication zyada organized aur accessible hota toh user experience behtar hota. Filhal ke liye, mujhe lagta hai ki main dusre options dhoondhunga kyunki yahan se sahi support lena bahut mushkil tha.