Support se mila thoda help, par zyada khud hi samajhna pada
Mujhe laga tha support se jyada help milegi, lekin main zyada tar cheezein khud hi samajhna pad gayi. Telephonic support turant available toh tha, par joh details mujhe chahiye thi, woh clearly explain nahi hui. Kayi baar technical baatein mushkil lagti thi aur mujhe baar baar repeat karna padta tha apni queries, par fir bhi koi solid solution turant nahi mila. Training sessions bhi the, par woh basic level ka tha, aur detailed problems ke liye mujhe struggle karna pada. Sign up aur invoicing thik thi, par software features mein jo problems aayi, woh solve karna mera kaam tha, support se jyada madad nahi mili. Mujhe lagta hai main apni taraf se koshish karti rahi thi, par feeback ya guidance kam thi. Agar weekend mein ya emergency mein support thoda zyada accessible aur clear hota, toh badi help milti. Filhaal, mujhe yeh lagta hai ki thoda aur system improve karna chaahiye, taaki itna burden hum users pe na aaye.