Support se mila mixed response, explanation kuch clear, kuch unclear thi
Training aur onboarding ke dauraan mujhe lagta tha ki support team se baat karne me clarity mein thodi mixed feelings thi. Jab main software features ke baare me explain karne ke liye pucha, toh kuch points detail se samjhaaye gaye, par kuch jagah pe explanations thode vague the, jis se mujhe extra doubts bhi hue. Dialer setup aur database integration ke steps ko lekar unhone thoda basic overview diya jisse initial understanding ban gayi, lekin jab specific issues aaye jaise automatic updates ki kuch functionalities, toh unka jawaab thoda unclear raha. Payment process ke samay aur invoice issue karne mein smooth experience raha, aur telephonic support ne mujhe promptly respond kiya. Lekin overall, communication mein thoda aur clear hona chahiye tha, especially jab kaam start karne ka time tha. Mujhe lagta hai ki agar explanations thode aur detail aur step-by-step hote, toh onboarding zyada efficient lagti. Phir bhi, main software aur training dono ko value karti hoon par support clarity mein thodi improvement honi chahiye.