2 out of 52 of 5Verified purchaseSupport and communication
Support se kuch expect kiya tha, par mila kuch kam
Dekhiye, maine pehle bhi is system ke baare mein baat ki hai, toh thoda thak chuki hoon baar-baar repeat karne se. Jab problems aaye toh support ki ummeed thi ki wo jaldi resolve karenge, par communication mein delay tha. Telephonic support mein clarity kam thi aur mujhe baar baar apni baat ko explain karna pada. Automatic updates se kuch improvements to aaye, par jab dialer ya database issue hua toh response time slow tha. Haan, training materials thik-thak the, lekin jab live issues aaye toh support ne utna acha handle nahi kiya jitna chahiye tha. Jab bhi main sochti thi ki solution mil raha hai, toh kuch naye questions aa jate. Expectations ke comparison mein, response mere liye disappointing tha.