Support se jyada expectations the magar woh pura nahi hua
Main soch raha tha ki jab main support team ko call karunga toh unke paas mere har sawaal ka turant jawab hoga, aur main fir jaldi se apni problems solve kar paunga. Lekin jab maine pehli baar call kiya, toh lagta tha ki unko meri baat samajhne mein thoda time lag raha hai. Har baar repeat karna padta hai ki kis problem ka samna kar raha hoon. Unka response slow tha aur main har ek baar uninterrupted baat karne mein dikkt mehsoos kar raha tha. Accha yeh raha ki baad mein jab maine unko call kiya, toh unhone mujhe thoda better guide kiya aur problem dhundhne mein help ki. Par overall mujhe laga ki unki telephonic support system utna fluid nahi tha jitna main expect kar raha tha. Next time mujhe shayad fir se support ko contact karna padega, lekin mujhe lagta hai ki agar unhone training ya onboarding ke dauran thodi aur clarity di hoti toh yeh sab itna mushkil nahi hota. Isliye main kahunga ki support kaafi mixed experience raha, accha ki main phir se try kar sakta hoon par puri help milne ki guarantee nahi de sakta.