Support se jo umeed thi, thodi better mili
WorkFromHomeIndia ke support team ke baare mein main kafi excited thi kyunki training aur onboarding thoda complex lag raha tha. Mujhe laga tha ki jab main call karungi toh turant response milega par reality mein thoda wait karna pada. Lekin unhone jo responsiveness dikhayi usse main khush bhi hoon aur thodi frustration bhi hui. Bahut baar jab maine call kiya toh support team dhyaan se baat karti thi aur patience rakhti thi, par kabhi seamless experience nahi mila. Kabhi-kabhi lagta tha ki issue ko samajhne mein thoda waqt lag raha hai, aur mujhe baar baar wahi baat repeat karni padti thi. Database aur dialer tools pe unka technical knowledge achha tha, jo mujhe lagta hai ki training ka hissa hona chahiye tha. Invoice aur payment process mein bhi kabhi kabhi details clear nahi hoti thi, toh us par clarification ke liye bhi call karna pada. Overall, main sochti hoon ki support thoda zyada responsive hota toh accha hota, lekin jo mila us se disappointing nahi tha. Isliye main positive aur negative dono cheezein notice kar rahi hoon.