Support se jhanjhat zyada thi than madad
Starting with the support, mujhe bar bar apni details batani padi, jiske karan kaafi wait bhi karni padi, which felt really time-consuming. Jab bhi call kiya, pehle se jo bata chuka tha, woh repeat karna padta tha, and support agent baar baar wohi cheez poochte rahe. Training ke dauraan bhi, mujhe lag raha tha ki koi clear guide nahi mil raha tha, aur main kaafi zyada confused thi about using the dialer and database features properly. Automatic updates toh ho rahe the, par unka koi clear discussion ya instruction nahi mila. Payment process thoda straightforward tha and invoices timely mili, I’ll give them that. But overall, support ka experience isn't that great — lagta tha sab bas time pass kar rahe hain rather than seriously madad kar rahe. Thoda patience rakhni padti hai, varna kaam ruk jata hai.