Support se itna wait aur repeat thoda ajeeb laga
Jab bhi mujhe support ki zarurat padi WFHI ke telephonic assistance ke liye, maine expect kiya tha ki jaldi aur asaani se jawab milega. Lekin kahin baar mujhe lagta tha ki mujhe wahi baat baar-baar repeat karni padii, jaise ki wo meri problem turant samajh nahi pa rahe the. Response lene me bhi thoda wait jyaada laga jo ki frustrating tha, especially jab workflow chal raha tha. Training aur onboarding ke dauran bhi mujhe lag raha tha ki mujhe wo itni baar nahi sunani chahiye thi jo ki thoda waste tha mera time. Par ek achhi baat ye thi ki support staff generally polite thi aur koshish karti thi meri madad karne ki. Mujhe thoda unsure lagta ki ye repeated communication filters chahiye ya nahi, kya ye process mera hi experience unusual tha ya generally hota hai. Automatic updates ki wajah se software toh updated rehta tha par jab tak proper support nahi milta tab tak maza nahi aata. Overall, support experience mixed tha, thoda patience aur sudhar ki zarurat hai, warna baaki sab features theek hai.