Support se itna effort chahiye tha ki main thak gayi thi
Mujhe lagta hai ki WFHI ki support service ko use karne mein main itna zyada effort laga rahi thi ki thodi baar toh main confuse bhi ho gayi thi ki kya karoon. Jab mujhe software related koi problem aayi, toh mujhe khud research karni padhi pehle basics samajhne ke liye. Support team ko call karte waqt bhi mujhe exact problem explain karni padti thi aur kabhi kabhi lagta tha ki woh meri puri baat samajh nahi pa rahi thi. Training ya onboarding mein bhi clarity kam thi, jisse mujhe lagta tha ki bas apne dum par kaam karna padega. Thoda aur proactive guidance milta toh zyada acha hota because main willing thi ki wo help karen, par dhyaan nahi mil raha tha jitna hona chahiye tha. Finally, ek ya do baar faraar support ne meri madad ki, par overall yeh process bahut hi draining tha.