2 out of 52 of 5Unverified experienceSupport and communication
Support se help milna thoda tricky tha, samajh nahi aaya kab call karoon
Main jab support ko call karne ki koshish kar rahi thi, tab main confused ho gayi thi ki actually kis waqt call karna best rahega. Support timings thode limited lag rahe the mujhe, aur baar baar lagta tha ki shayad mere question ke liye mujhe khud research karni hogi. Jab support team se baat hui, toh wo thodi generic lag rahi thi aur mujhe lagta tha ki unhone mera issue poori tarah samjha nahi. Is wajah se mujhe thoda hesitation hua ki next time bhi help lena chahiye ya nahi. Onboarding ke dauran clarity chahiye thi ki immediate jab zaroorat pade toh support se kaise and kab link hoon. Bas ye thoda better hona chahiye tha mere hisaab se.