Support se fayda nahi hua
Mujhe lagta hai ke support team ki explanations mujhe samajh mein nahi aayi. Jab bhi maine call kiya, baatein complicated aur unclear hoti thi, jis se meri problem solution ke bajaay aur badh gayi. Kabhi kabhi toh lagta tha ke main apni baat un tak effectively nahi pahucha pa raha hoon, jo frustration badhata tha. Onboarding ke dauran bhi jab dusre users se support ke bare mein suna toh mujhe laga main hi unusually mushkil mein hoon, par phir socha shayad system mera liye sahi nahi hai. Kuch explanations mein technical terms use kiye jaate hain bina explanation ke, jo mere liye confusing raha. Main agree karta hoon ke training material useful tha, magar jab live help ki zarurat padti hai to wo support mujhe clear guidance nahi de pata. Samajh nahi aaya ki main aage kya karoon, aur support ki clarity expected nahi thi iss level ki. Overall, jo help chahiye thi, woh nahi mil payi.