support se disappointed hoon, sochta nahi phir leunga
Main soch raha tha ki WFHI ki support team waise achhi hogi, par mera experience kuch alag raha. Jab maine phone uthaya to response time bilkul bhi teesra nahi tha, baar baar call drop hua aur jo baat samjhani thi woh pahunchaane mein bhi problem aayi. Knowledge base thoda limited laga, aur jab maine email kiya to jawab me bahut der hui. Mujhe laga tha ki helpful aur prompt support milega, par yeh expectation puri nahi hui. Ek cheez jo achhi thi, woh thi ki invoicing system sahi se kaam karta tha, payment process mein koi dikkat nahi aayi. Training materials theek-thaak the, par communication mein jyada clarity nahi thi. Main abhi decide kar raha hoon ki agla time yeh service fir se lunga ya nahi, philhaal support experience ki wajah se thoda hesitant hoon. Kahunga ki agar tum support system better nahi karoge toh users ko problem hogi.