Support se baat karte waqt frustration samajh nahi aayi
Main soch raha tha ki jab mujhe friction aaye payment ya billing process mein, toh support se baat karke sab clear ho jayega. Lekin waise hua nahi. Jab main unko apni query batata tha, toh lagta tha ki woh poore system ko samajh nahi pa rahe the, aur mujhe baar/baar apni baat repeat karni padti thi. Yehi moment tha jab mujhe laga ki shayad ye process itna asaan nahi hoga jitna maine socha tha. Waiting time bhi kabhi kabhi zyada hota tha, jo ki frustrating tha, especially jab problem urgent ho. Dialer aur database features par support thoda better ho sakta tha, kyunki kaafi technical questions mujhe khud se hi figure out karne padte the. Is wajah se mujhe lagta hai ki agle baar mujhe help lene ki zarurat padegi, aur main ummeed karta hoon ki phir se mujhe better response milega.