Support se baat karne mein laga waqt, efforts bhi lage zyada
Support team se contact karte waqt meri ummeed thi ki wo turant aur clear jawab denge, par sadly, mujhe kaafi waqt lagana pada unse baat karne ke liye. Pehle toh sign-up aur invoicing se related queries ko samajhne mein delay tha. Jab maine help ke liye telephonic support call kiya, toh mujhe baar baar details deni padti thi, jitna socha tha usse jyada effort lagana pada. Unke jawab thode generic lagte the, mere sawaalon pe focus nahi tha. Training bhi start hui, lekin usmein jo clarity ya transparency ki ummeed kar rahi thi, wo match nahi ho paayi. Jo dialer aur database features hain wo sahi kaam kar rahe the, par communication se frustration badh jata tha. Automatic updates se bhi kabhi kabhi disruption hota tha, jiska realise honi mein time lagta tha. Overall, zyada efforts lagne ki wajah se mera overall experience thoda negative ho gaya.