1 out of 51 of 5Verified customerSupport and communication
Support se baat karne mein bahut mehnat lagi
Mujhe jab support ko call kiya toh laga ki jo steps bataye ja rahe hain wo bilkul logical order mein nahi hain. Pehle jo screen share karne ko bola, uske baad hi dusra step samjhaya, jis wajah se process kaafi confuse ho gaya tha. Bar-bar dobara explain karna pada ki main kya karne ki koshish kar rahi hoon, aur support waala bhi lag raha tha ki woh mere issue ko samajh nahi paa raha hai. Yeh sab mila ke mujhe lagta hai ki communication aur support ke sequences ko thoda organize karne ki sakht zarurat hai, warna jo basic help milegi wo bhi badi mushkil se milegi. Bahot time waste hua aur kaafi frustration feel hui, jo ki ek expected smooth onboarding experience ke bilkul opposite tha.