Support se baat karna tha sabse frustrating part
Maine jab software ke usage mein dikkat aayi toh support team ko contact kiya. Par wahan se response itna slow aur unclear mila ki frustration badh gaya. Jab bhi phone uthaya gaya, lagta tha ki unhe pata nahi kis problem ke baare mein baat kar rahe ho. Main definitely soch rahi thi ki next time jab bhi koi issue aaye toh yeh support help kar paayegi ya nahi, kyunki pehle hi itni confusion hui thi. Communication mein clarity aur patience dono chahiye hoti hai, par yeh missing thi. Software ke baaki features theek-thaak hain, par jab problem ho toh jo solution milna chahiye, usmein time laga aur lagta tha customer ki baat ko sahi se samjha hi nahi ja raha. Support ki yeh baat sabse disappointing rahi, toh ab main hesitate karungi ki waapas koi inquiry karoon ya nahi.