Support satisfactory with some glitches along the way
Using WFHI’s telephonic support and priority assistance was a mixed experience on a day-to-day basis. Initially, the onboarding call was straightforward enough but later when I needed detailed help about updating the calling tools database, there were some delays in response. The dialer software worked well most of the time, but occasionally, it would lag or face connectivity issues, which required me to initiate support calls more than I expected. Automatic updates happened frequently, but not all incorporated improvements worked smoothly right away. The invoice and payment setup was handled without particular problems. Overall, the support was functional, though sometimes slower than I hoped for when addressing issues that emerged during routine use. I wouldn’t say the experience was particularly good or bad; it was just average. If you want consistent smoothness in all communications, you might find this uneven. But it does offer what it promises and keeps working without big failures after some initial teething problems. My verdict on the support and communication would be neutral.