Support samjhane mein bahut weak tha, bas ek baar thoda sa clear hua
Mera sabse bada issue support team ke communication ka tha, jo main tumse share karna chahta hoon. Jab main apne dialer ke setup mein problem ki baat kar raha tha, uss waqt ek baar kisi ne acha tareeke se step-by-step samjhaya, jo mujhe thoda clear hua. Lekin uske baad, jitne bhi queries thi, unka jawab itna vague aur adhura tha ki mujhe lagta tha jaise main khud hi troubleshoot kar raha hoon bina kisi madad ke. Training sessions bhi thik tha, par support ke bina jab koi confusion aaye toh koi sahi guidance nahi mili. Automatic updates ne kabhi kabhi issue banaya, jab mujhe samajh nahi aaya ki software kyu suddenly behave kar raha hai waisa jis tarah se nahi chahiye tha. Order aur payment steps me bhi achi clarity nahi thi, jo aur frustration badhata tha. Basically, support system itna accha nahi hai, jiska mujhe zyada asar feel hua.