Support samajhdar hai, par thoda slow lagta kabhi
Yaar support team se main generally khush hoon, sab samajh ke bolte hain aur clearly explain kar dete hain jab main phone karta hoon. Par kabhi kabhi lagta hai ki response thoda slow hota hai, matlab main sochta hoon ki seedha ek message bhejna easy hota, par phone lagane par hi sab samajh aata. Training aur onboarding ke time bhi thoda yehi feel hua ki jitna clear hona chahiye tha, wo to tha bhi, lekin extra baar puchna padta. Invoicing aur payment ke process mein bhi jab doubt leta hoon, toh helpful hote hain, bas thoda slow. Mujhe lagta hai ki agar support thoda quicker ho jaye toh overall experience aur achha ho jayega. Dialer aur database ke bare mein bhi jab main call karta hoon to achha samjha dete hain, matlab knowledge kaafi strong hai unka. Simple baat ye hai ki support experts hain, par delivery speed mein thodi kami lagti hai kabhi kabhi. Kabhi kabhi main sochta hoon phone ke bajaye chatbot simple hota, par fir bhi overall support kaafi theek hai.