Support samajh se thodi door thi
Maine socha tha ki jab kuch problem aayegi toh support team jaldi se help karegi, par unfortunately, expectations poore nahi huye. Jab maine issue report kiya, toh response time bahut zyada tha aur kisi tarah ka clear communication nahi tha. Phone par baat karte waqt lagta tha ki mere queries ko immediate priority nahi mil rahi. Lekin haan, jo basic information diye the wo theek tha, matlab trained the log. Overall, mujhe laga ki communication aur support mechanism mein thoda aur improvement honi chahiye taaki customer ko zyada frustration na feel ho. Thoda disappointment hua ki jab urgent help chaiye thi, toh zyada wait karna pada. Call par technical understanding toh thi par speedy resolution aur proactive follow-up kam tha. Mujhe lagta hai WFHI ka support system thoda aur organised ho sakta hai, taaki customers ko baar baar apne problem ko repeat na karna pade. Bas yehi chhoti si baat thi jo mujhe thodi se pareshaani mein daali, dusre aspects ke liye wo dono theek the.