1 out of 51 of 5Verified customerSupport and communication
Support samajh nahi aayi, thoda ajeeb laga
Mujhe lagta tha ki support se baat karna bohot asaan hoga, par ek baar jab maine help request ki, explanation bohot unclear tha. Wo ek moment jab phone pe jo details diye, woh mujhe samajh nahi aaye, aur baad mein try karte rahti par har baar confusion hota. Training sessions clear the, par jab telephonic support mila, toh lagta tha ki communication mein kucch kami thi. Invoice aur payment process smooth thi, par jab takon dialer ya software mein dikkat ayi, tab support mujhe satisfy nahin kar saka. Poori tarah se guide karne ki expectation thi, lekin kuch parts mein quality of explanation kam lag rahi thi. Thoda aur clear hona chahiye tha system ke processes mein.