Support samajh mein nahi aaya, bahut confusing tha
Main clear kar deti hoon ki support jaisa chahiye tha waisa bilkul nahi mila. Jab maine onboarding ke dauran step-by-step explanation ke liye support contact kiya, toh mujhe lag raha tha ki woh log meri baate sahi tarah se nahi samajh rahe. Training session ke elements clear nahi diye gaye, tasks explain karne mein bahut confusion rahi aur queries ka response incomplete mila. Dialer setup ke baare mein jo automatic updates aate rahe, unka koi use samajh nahi aaya kyunki mujhe follow karne ke liye proper assistance nahi mili. Database ka integration bhi mujhe samajh mein nahi aaya, jo mere workflow ke liye zaruri tha. Invoice process bhi ekdum unclear tha, payment karne mein dikkat hui. Telephonic support par bhi contact karna time waste laga, kyunki unka communication style bahut vague tha. Jo bhi training materials diye gaye unka structure bahut weak tha jo mere liye frustrating tha. Overall, mujhe lag raha hai ki yeh process bahut zyada complicated bana diya gaya tha jisse main aage nahi badh paayi.