Support sab kuch thik handle nahi karta, mujhe lagta hai
Soch rahi thi ki support team se baat kar ke jitni dikkat aayegi utni jaldi solve ho jayegi, par waise nahi hua. Jab calling tools mein kuch glitch aaya toh maine turant support contact kiya, par lag raha tha ki shayad vo log har problem ko handle karne mein interested nahi hain. Milne wali help thodi half-hearted si thi, matlab kuch basic cheeze batayi gayi par jo asli complex issue tha wo solve nahi kiya gaya. Main confused thi ki kabhi to response time acha tha, kabhi bilkul delayed responses milte the. Telephonic support ki baat ho toh mujhe laga kabhi kabhi mujhe deadline se pehle hi instructions mil paa rahi hongi, par kabhi lagta tha ki communication mein gaps aa rahe hain. Onboarding achhi thi basically, training bhi thodi better hoti toh zyada clear hota sab kuch, par aise lagta tha ki khud ko zyada depend karna padta. Payment aur invoicing mein toh mai neutral hi rahungi because itna major problem nahi hua, par support jab tak issues par proactive nahi hota, comfort feel karna mushkil hai. Yeh experience main probably kisi friend ko is tarah hi batati, ki support acchi lagti nahi thi in genuine problem-solving.