Support's voice was the one bright spot
Overall, I found the day-to-day experience with this software quite frustrating, but I have to admit that the telephonic support stood out positively. Initially, signing up and getting started seemed manageable, but as I started using the calling tools and dialer more regularly, several issues crept up. The dialer sometimes failed to register calls properly, which disrupted my workflow quite a bit. Moreover, the database feature often lagged, and slow updates meant that I didn’t always have the latest information available during work hours. What really made things difficult was the lack of proactive communication when these glitches occurred. I had to repeatedly call support for problems that seemed like they could have been handled more swiftly with automatic updates or alerts. However, the support team always answered the phone and tried to help without making me feel like an annoyance. They were patient, which was the silver lining in my rather inconsistent experience. The invoicing and payment interface was also not as intuitive as I expected; it took a few tries to complete my transaction. While the software's potential is evident, the everyday hiccups and communication gaps made it tough to rely on for consistent use.