Support's timing was the standout issue for me
When I first started using the software and sought help, I found the telephonic support window didn't quite fit with my working hours. I work mainly in the evenings, so I was hoping to get assistance during those times. However, the support availability was mostly during daytime, which left me wondering if I was supposed to shift my schedule or figure things out myself during peak use hours. The sign-up process itself was fine, and the invoicing and payment steps were clear and communicated well. Still, the telephonic support hours being mismatched with my actual workflow made it tricky to access prompt help when I needed it the most. I remember trying the call system and dialer to reach out, but often ended up with voicemail or had to wait till the next business day. The automatic updates seemed to happen quietly in the background without disruption, so I can’t complain there. But honestly, I was left a little unsure if the support would adapt better to flexible hours in the future or if I’d just need to plan around their availability. It wasn’t terrible, but the support and communication timing was definitely the one thing that stood out as problematic for me.