Support’s timing didn’t match my working hours
I generally appreciated the telephonic support and priority assistance when I reached out, and the staff were polite and tried to help. However, the support hours often didn’t fully align with my actual work schedule, so sometimes I had to wait longer or miss reaching out during my preferred times. That occasionally slowed down resolving some technical questions. On the plus side, when I did get through, the explanations were clear and helped me move forward with the calling tools and dialer setup. I am not sure if extending support hours would be easy for them, but it would definitely improve the experience. The sign-up and payment process went smoothly without hiccups, so no complaints there. Just a slight miss in matching support availability to real user hours.