Support's steady hand, but one hiccup lingered
When I first started with WFHI's software, the telephonic support left me feeling genuinely reassured and confident about navigating the system. Throughout onboarding and the first week, the representatives explained the features patiently, especially the dialer and database parts, which I found quite intricate. I kept circling back to the same support team for clarifications, and they never seemed rushed. That steady communication definitely boosted my confidence in using the platform effectively. However, I did notice that sometimes the updates to the software weren't accompanied by clear communication, leaving me guessing how certain changes might affect my workflow. I appreciated that the invoicing and payment process was straightforward, and signing up had been smooth. Overall, the continuous assistance stood out and made a big difference, even if I wished for a bit more heads-up on updates. Still, as I reflect now, it's the helpful support that made me persist and feel comfortable rather than the system itself alone.