4 out of 54 of 5Verified purchaseSupport and communication
Support’s responsiveness stood out, though some delays occurred
I was quite impressed with how quickly support responded when I reached out through the telephonic channel. They generally answered my questions about the dialer and database features within a day or two, which helped me proceed smoothly with my workflows. On a few occasions, there was a slight delay in resolving billing and invoicing queries, probably due to internal process steps, but the communication remained transparent throughout. The clarity of the sign-up and payment steps also helped minimize confusion. Overall, the promptness of support made a positive impression, and though there was minor room for quicker resolutions in some areas, I felt taken care of adequately during onboarding and software use.