Support's response times – a bit of both good and bad
The support I received from the WFHI team was mixed. On one hand, I had a query about the invoicing process which they resolved quite quickly over the phone, and that really helped me proceed without delays. The telephonic support staff were polite and explained technical aspects like the automatic updates and the database feature quite clearly, which made the onboarding smoother. On the flip side, there were times when I needed assistance with the dialer settings late in the evening, and it was tougher to get through or get a response. This made some of my remote workflow moments a little stressful. The sign-up and payment processes were straightforward enough and didn’t require much intervention, so that was a relief. Overall, the support team showed good knowledge but their availability wasn’t consistent, which is important when working remotely and needing on-the-spot help. Given the good parts and the not-so-good, I’d say it was an average experience that balanced out in the end.