Support's Response Time Was Frustratingly Slow
Compared to other services I've used before, the telephonic support was rather disappointing. While the agents were polite, getting a timely response was a real challenge. There were occasions when I had to wait on hold for a long time or send multiple follow-up emails before receiving help. The training materials were useful, and I appreciated the automatic updates which kept the software current without much hassle. However, the delay in communication occasionally left me unsure if my issues were being addressed. The dialer and database tools themselves worked fine once set up, but setting everything up and troubleshooting without swift support made the experience less efficient overall. The sign-up and payment process was straightforward, which I can credit as a positive. Despite the slow support, the software features have potential, but I would have preferred a faster and clearer support channel to resolve problems when they arose.