Support’s response time lagged behind expectations
Compared to the support I used before, the telephonic help here was less consistent. I noticed that when I called the number provided, it often took multiple attempts to get through, and sometimes the answers I received were slow or just basic responses. The training material was okay but seemed to lack depth, so I ended up relying on support more than I expected. The automatic updates worked without causing disruption, which I can acknowledge as a positive. However, when I tried to clarify the invoicing process, the communication was less clear than I would have liked, and I found myself repeating questions. Access to the software once signed up was relatively smooth, and the dialer functioned for simple calls without issue. Overall, while the software’s core functions were usable, the support and communication were below what I had experienced with other services, making the setup take longer than necessary and somewhat frustrating.