Support’s reliability was a surprise
Initially, I thought the telephonic support and communication from WFHI would be consistent since the first interactions were decent and explained basic issues well. However, as the weeks went by and I dealt with the calling tools and dialer more frequently during daily operations, I noticed that the support responsiveness varied quite a bit. On some days, when I faced glitches in the database feature or issues with automatic updates, the replies came late or required multiple callbacks, which wasn’t expected. At least the invoicing and payment process itself worked without much delay, so I could keep my access uninterrupted. The ongoing support interactions didn’t fail entirely, but their uneven availability made it harder to get quick fixes for day-to-day problems that should have been straightforward. I appreciate there was an effort made to answer queries, but overall, support consistency surprised me negatively since I had hoped for smoother assistance throughout usage.