Support's quick callback was the only good part
When I first ran into issues with the dialer not connecting calls, I expected some straightforward advice from support. Unfortunately, the help I received felt slow and often confusing, with longer wait times than I anticipated. They did manage to return my call promptly once, which I appreciated, but the solutions offered were patchy at best. After a few tries, I was still unclear if the root cause was resolved. Communicating over the phone was occasionally frustrating because the representatives seemed to lack full knowledge of the software’s deeper functions like database integration. While the onboarding process was okay and helped me set up initially, ongoing support definitely needs improvement. I expected clearer guidance and faster resolution with any mishaps since this is paid service software. The automatic updates also brought changes that weren’t explained properly, adding to the confusion. All in all, the support did the bare minimum but rarely provided a real solution when things went wrong, which was disappointing overall.