Support's promptness was okay, but consistency lacking
I signed up hoping to get reliable ongoing assistance while setting up my remote workflows, but the day-to-day support was often inconsistent. Initially, their telephonic support team responded in a timely manner, which was promising. However, as I continued using the software, I found that issue resolution varied and some queries took longer than expected. The automatic update feature worked smoothly without causing disruptions, which I appreciated. Yet, I often had to figure out how new features integrated into my database manually, as guidance from support was limited. The invoicing and payment process was straightforward and transparent, so I have no issue there. But the support for advanced troubleshooting seemed inadequate for daily operational needs. Communication sometimes felt scripted rather than personalized, making it difficult to get clarifications beyond basic instructions. Overall, while the initial responsiveness was fine, the everyday support quality dropped, which dampened my experience significantly.