Support’s pretty solid, definitely better than before
Hey, so I’ve used other remote workflow software that had pretty spotty customer support in the past—long wait times and generic replies mostly. With this one, I noticed right away the support was more responsive and tailored to my specific questions. It felt like they actually understood what I was trying to do and gave practical advice. That made the whole process simpler and less frustrating than before. On the downside, sometimes the updates to the software would change a feature or two without much advance notice, which threw me off a couple of times. But all things considered, I’d tell a friend this service really raised the bar in terms of support communication. It’s not flawless, but definitely better than what I’d been dealing with previously and I’m fairly happy to stick with it for the foreseeable future.