Support’s patience was what stood out the most for me
I wasn’t super sure at the start about how well the support would handle my queries, honestly. The calls I made to telephonic support were a bit sporadic in pacing at first—sometimes I felt rushed, sometimes they took their time. But by the end of our conversations, I started feeling a solid confidence building. It felt like they really wanted to help me get through the training modules, especially when I got stuck on the dialer feature, which was a bit tricky. The updates coming through automatically kept the software relevant, and the support team explained those aspects clearly when I called. The invoicing and payment were straightforward too, which was a relief. Overall, I’d say the support’s persistence in answering my follow-up questions was the highlight. It’s not perfect—there were wait times and some jargon—but I ended up quite reassured and feel prepared to use the software properly now.