Support’s patience was okay, but overall lacked clarity
You need to improve how your support communicates because I found myself needing help several times after the initial onboarding, and frankly, it wasn't that easy each time. The team did stay patient on calls, which I appreciate, but the responses I got were often vague, pushing me back to check manuals that I found less detailed than I expected. It seems like the support is not always equipped with clear answers, so repeating my issues became tiresome. I also felt that waiting on hold was longer than it should be, especially when urgent updates needed to be made or queries about the calling tools came up. I will probably need to call you again for support because of some lingering doubts about the database feature syncing properly across devices. I hope next time the guidance will be faster and more precise because I want to rely on this service to run without these interruptions.