Support's lack of return calls really stood out
I was initially hopeful that telephonic support would help me navigate some issues with the database feature and dialer setup. Unfortunately, my experience was frustrating because while they picked up my calls initially, the follow-through on returning calls when I had more questions was poor. Despite several attempts to get clarity during automatic updates that seemed to disrupt my workflows, there was a persistent delay in meaningful communication. On the positive side, the sign-up and payment process was quite smooth and left little room for confusion, which made me trust the system up to a point. Training materials also covered most of what I needed but without reliable support, I felt stuck when technical problems arose. Considering this, I am hesitant to rely on their helpline if I encounter issues again. The inconsistency in support made me question the overall readiness of their communication channels, even though I appreciated the software’s basic functions and the billing process working without glitches.